Accenture Recruitment September 2020. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
Important Vacancy details:
- Post Name: Service Desk Non-Voice Support
- Education: Any Graduation
- Experienced:0 to 2 years
- Location: Mumbai
- Salary :NA
- Openings :NA
Job Description: We have requirement for the post of Service Desk Non-Voice Support in Accenture !
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
The Service Desk Non-Voice Support team is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
Good to have skills: Good communication skills,Effectively collaboration and team work,Adaptabile and flexibile,Attention to Detail
Selection Process: The selection will be on the basis of Interview.
How to Apply : Click here for full details and Apply Online