Airtel Recruitment March 2020 B.E/B.Tech for Business Development Manager @Mumbai. Interested candidates may Apply online for selection as detailed below.
- Post Name: Territory Service Manager
- Qualification: B.E/B.Tech
- Experience : 3-8 years
Job Description: We have requirement for the post of Territory Service Manager in Airtel !
1.Comply with company’s policies and customer SLAs. 2.Seek complete information on SLAs associated with various customer segments from AM. 3.Communicate company policies and norms regarding installation to Installation Engineers in the assigned territory. 4. Meet customer SLAs regarding DTH Installation. 5. Ensure compliance to policies and processes as communicated by the AM. 6. Monitor deviations from SLAs and analyse the root cause. 7. Take corrective actions in a timely manner to meet SLAs. 8. Effective resolution of customer complaints. 9. Ensure resolution of customer complaints in the assigned territory within target time. 10. Ensure closure of each service request loop by the concerned engineer.
- Location: Mumbai
- Salary : NA
- Openings :01
- Interested candidates can share their resume at firstname.lastname@example.org
Selection Process: The selection will be on the basis of Interview.