Capgemini Technology Walk In Interview 2022 Any Graduate for Customer Service At Kolkata. Capgemini Technology Notification full details below..Interested and eligible candidates can attend interview on scheduled time and venue.
- Vacancy details:
- Post Name: Customer Service
- Qualification: Any Graduate
- Experienced:0 to 3 years
- Openings:NA
- Salary: NA
Job Description: Capgemini Technology Hiring For Customer Service !
- Important Details :
- Location: Kolkata
- Post of date:12/04/2022
- Selection Process: The selection will be on the basis of Interview.
Job description
Roles and Responsibilities
Navigate concurrent chat sessions to the point of resolution, including but not limited to customer service inquiries, complaints and requests for assistance pertaining to system use, maintenance, and customer account information.
Troubleshoot specific account and operational problems encountered by customers and attempt to provide immediate solutions.
Update database files and customer account information to ensure accurate account information is being processed and represented.
Collaborate with branch locations to schedule service and install appointments.
Research payment history and billing to determine the source of a problem and provide an immediate answer to the problem or inquiry.
Support peers through sharing of best practices and encouragement which includes but is not limited to actively participating in Team Meetings and Group Chat exhibiting an overall positive attitude.
Provide feedback from the field to continuously improve our processes, identifying gaps in service and any process improvements that need to be reviewed or considered.
Effectively enforce company policies without alienating the customer.
Be flexible and willing to attend any new or recurrent training deemed necessary to the ongoing success of the position.
Be the single point of contact to resolve customer concerns top to bottom.
Special projects as required by management.
Desired Candidate Profile
* Willing to work in any kind of shifts including night shift as well.
* Only immediate to 30 days joiners should apply for this opportunity.
* Excellent verbal and written communication skill in English.
* Any full time graduates with relevant experience can apply.
* Candidate needs to be fully vaccinated
About Company:
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries.
