Concentrix Daksh Services India Private Limited. recruitment 2019-Apply online: Concentrix Daksh Services India Private Limited. is inviting eligible candidates to apply online for the position of Quality Analyst . Candidates can find their eligibility from below details .Eligible and interested candidates can apply from the source may provided at the bottom of this article. This content to be used only for informational purpose and not responsible for the inaccuracy or deficiency of the provided information.
Post Name: Quality Analyst
- Driving performance metrics like CSAT, AHT, Productivity, Accuracy etc.
- Giving On-Floor support to Associates
- Transaction Monitoring and Feedbacks to Associates
- Scrubbing on DSAT, Pendency etc. and providing process insights
- Data analysis and making designated reports/decks
- Participating in internal & external calibrations
- Communication to heighten awareness and focusing on importance of positive customer experience
- Making recommendations and driving improvement
- Ensuring that internal policies, procedures, and compliance regulations are being followed
- Identifying operational / training issues and helping team in fixing these gaps
Interview Address :17th April – 18th April , 11 AM onwards
Concentrix Recruitment Center Building No. 6- Tower A, Ground Floor, DLF SEZ, Phase III, Sector 25-A, Gurgaon – 122016 , India, Walk-in between 11:00 am- 03:00 pm, No walk-ins on Saturdays and Sundays
Contact Person Name:Monika Rawat
Opening Date: 16-04-2019
About Company :A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements.