Capgemini Recruitment July 2020. Capgemini SE is a French multinational corporation that provides consulting, technology, professional, and outsourcing services. It is headquartered in Paris, France. Capgemini has over 270,000 employees in over 50 countries, of whom nearly 120,000 are in India.
Important Vacancy details:
- Post Name: Genesys E-Services Expert
- Education : Any Degree
- Experienced:4 to 6 years
- Location: Bengaluru & Pune
- Salary :NA
- Openings :NA
Job Description: We have requirement for the post of Genesys E-Services Expert in Capgemini !
Experienced in Application Maintenance (Level 2). This role is of a support analyst
•Experience with PureEngage on Premise and Certification on Pure engage on EServices (Exam: GCP8-ESV)
•Strong experience in Genesys framework version 8.0, 8.1, 8.5
•Understanding of CTI (Computer Telephony Integration) and understanding of contact center environment
•Genesys Framework, Routing and Reporting
•Experience with eServices i.e Email / SMS / Social, GMS and Chat
•Experience with Genesys Interaction Workspace/Desktop application development for customizations
•Good understanding on Speechminer, GIA, Knowledge, Digital, Verient WFM,
•Understanding of database, gateways, SBC, network, firewall are added advantage
Selection Process: The selection will be on the basis of Interview.
How to Apply : Click here for full details and Apply Online