Cognizant Walk-in interview 2021 for PROCESS SPECIALIST – VOICE At Hyderabad, Telangana, India.Cognizant Notification full detailes below.Interested Candidates Apply Now.
- Important Vacancy details:
- Company Name:Cognizant
- Post Name: PROCESS SPECIALIST – VOICE
- Qualification: Bachelor’s degree or equivalent practical experience preferred.
- Location: Hyderabad, Telangana, India
- Salary:NA
- Openings:NA
- Contact Number:NA
- Selection Process: The selection will be on the basis of Interview.
Job Description: We have Hiring For PROCESS SPECIALIST – VOICE in Cognizant !
Team Lead/Team Manager
Information:
- • Marketline MBA or an equivalent qualification with business knowledge.
- • Medtrack/Citeline Graduate/Post Graduate degree in Life Sciences/Pharmacy/Medical sciences or equivalent.
Media & Entertainment:
- • Bachelor’s degree or equivalent practical experience preferred.
Responsibility:
Business/Customer:
- • Ensure exposure to business/industry terminology.
- • Continuously improve understanding of business processes.
- • Ensure that all deliverables shared with the clients are latest, error free and are sent on time.
- • Ensure adherence to defined response times and SLAs & all agreed standards of quality.
- • Ensure consistent delivery of 100% output by self and team within the specified time while meeting all the requirements set by the Team Manager/Team Lead.
Information:
- • Review and publish research reports (such as on Companies/Deals/News/Drugs/Epidemiology information/Patent information) ensuring compliance with project policies and house style guidelines.
- • Research, verify and validate data and information from various sources, including websites, publications, thirdparty databases, publicly available aggregator and country specific sources.
- • Develop good knowledge of the publishing value chain and take ownership of coverage.
- • Develop expertise in company and/or drug profile research as well as financial statements analysis.
- • Develop industry knowledge through exposure to industry trends and developments, and databases (such as Factiva, Lexis Nexis, Thomson Reuters etc).
- • Ensure predefined QC templates/checklists are used to filter data, language and punctuation errors (manual as well as software).
- • Improve research techniques/approach to increase content coverage and add value to the database.
- • Provide only latest and relevant data in deliverables.
- • Conduct basic quality checks of deliverables before publishing and take responsibility for quality check of peers’ deliverables Moved from Info Biz/Customer.
- • Work with team manager on ad hoc/special project requirements from client.
Media & Entertainment:
- • Interact with customers (internal/external) to meet process deliverables.
- • Manage & resolve escalations and issues raised by customers.
Project/Process:
- • Continuously improve domain knowledge and develop understanding of best practices with the help of peers/Team Leads/Managers.
- • Respond to queries raised by the team and provide feedback as appropriate.
- • Take initiatives for process improvement to improve efficiencies and quality.
- • Report to the team leader on performance, status and any escalations.
- • Identify gaps in process and conduct audits to drive process compliance.
- • Update all relevant trackers consistently and correctly for direct reports, where applicable.
- • Ensure 100% compliance to process adherence.
- • Provide updates and submit reports related to own area of work.
- • Ensure assessments are conducted on time for all associates.
- • Offer ideas for process improvement and efficiency enhancement.
- • Work with Team Managers or Team Leads on the assigned tasks and to improve overall process quality.
- • Document & review all process changes.
- • Ensure assessments are conducted on time for all associates.
• In the absence of the TL, perform the following tasks when assigned:
- Handle escalation calls.
- Manage and report service levels as per the reporting cycle.
- Manage break schedule for the team.
- Communicate and manage transport delays.
People:
• Actively participate and contribute to team initiatives:
regular team meetings, knowledge sharing sessions, etc
- • Coordinate with other teams and team members for work completion.
- • Conduct peer reviews.
- • Help team members organize time effectively to complete assigned tasks.
- • Encourage team to actively participate in learning (domain certifications and other relevant trainings) on an ongoing basis and readily accept new/adhoc assignments.
- • Act as a trainer/mentor and conduct knowledge transfer sessions and onthejob training for new hires in the team.
- • Conduct refresher training sessions on a quarterly basis and refresher assessments for the team.
- • Effectively utilize opportunities for crosstraining and readily accept new assignments.
- • Raise issues/concerns that affect the team/process with Team Manager/Team Lead if unable to provide resolution.
- • Properly mentor and train Process Exceutives/Senior Process Executives in identifying and filling any existing gaps.
- • Ensure quality monitoring and audits for process executives to identify areas of improvement for the team or individuals.
- • Sensitize the team to quality measures and its impact on their performance.
- • Manage team, take ownership of issues within the team and provide meaningful resolutions where applicable.
- • Provide timely and constructive feedback to team members.
- • Share monthly performance of self and team members and review updates with module leads.
How to Apply :
Step 1: Click on below link and you will be redirected to Career Page of Recruiting Company or Career portal.
Step 2. Register on Career Page of the Company or Career Portal by giving log in credentials and other personal or education details .
Step 3.Upon successful registration .User need to log in with credentials.
Step 4.Once logged in, User need to fill the all relevant personal ,educational , Work experience details ,attach resume and submit application form.
Click here for notification and Apply
About Company:
Cognizant is a multinational corporation that provides IT services, including digital, technology, consulting, and operations services. It is headquartered in Teaneck, New Jersey, United States. Cognizant is included in the NASDAQ-100 and the S&P 500 indices. It was founded as an in-house technology unit of Dun & Bradstreet in 1994, and started serving external clients in 1996. After a series of corporate splits and restructures of its parent companies there was an initial public offering in 1998.
