Cognizant Hiring 2022 Graduate/Post Graduate/ Doctorate degree in life sciences/Pharmacy/Medical sciences/Registered Nurse for Service Delivery Manager At Mumbai, Maharashtra, India. Cognizant Notification full details below..Interested and eligible candidates can Apply Now.
- Vacancy details:
- Post Name: Service Delivery Manager
- Qualification: Graduate/Post Graduate/ Doctorate degree in life sciences/Pharmacy/Medical sciences/Registered Nurse
Job Description: Cognizant Hiring For Service Delivery Manager !
- Important Details :
- Location: Mumbai, Maharashtra, India
- Post of date: 08/02/2022
- Selection Process: The selection will be on the basis of Interview.
Job Description:
Responsibility:
Business/ Customer:
- Acts as L3 point of contact for escalation.
- Accountable for entire Project(s) deliverables.
- Engage with Client/customer to anticipate issues and needs of the customer related to the project.
- Responsible to work with transitions & training teams on new transitions.
- Responsible to work with PEX teams on driving process improvements.
- Responsible for driving 100% SLA metrics for the account.
- 100% compliance on reports and client Governance calls for the project(s).
- Work with MIS teams on resource allocation and reporting.
- Responsible to drive all the internal mandate courses for the teams.
- BCP readiness & work in accordance to manage & document any event.
Project / Process:
- Lead/Drive awareness sessions on Innovation & Process Improvement.
- Identify & drive opportunities to enhance service delivery.
- Ensure adherence to Quality norms and processes.
- Enable risk assessment and establish mitigation plan.
- Review process audit findings and take corrective action to prevent negative results.
- Should drive actions on high risk items.
- Manages project risks and issues, ensuring that project team members are actively involved in the identification and take ownership of risks, initiating corrective action where necessary.
Knowledge Management:
- Ensure strong and regular cross training programs within the project.
- Responsible on documenting any change in process/metrics and work with internal teams to ensure the same is being addressed and closed.
People/Team Management:
- Lead team building activities to enhance motivational levels.
- Manage attrition and absenteeism by creating a motivational environment in the project.
- Work on appropriate mentoring/coaching and grooming of direct reports to move on to the next level.
- Conduct & ensure transparent appraisal process for all associates.
- Responsible to ensure teams are given opportunity to enhance their skills.
- Accountable to drive Performance Management system to enable associates in knowing their performance periodically (Daily/Weekly/Monthly).
- Drive teams to work with Leads and TMs and document performance reviews in Go Perform.
- Responsible for tracking and collating team Quality addressing the issues and work with PEX team to arrive at a mitigation plan.
- Responsible for backfilling the open positions.
Good To Have Skills
- Clinical operations
- Clinical Data Management
About Company:
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work.
