Cognizant Technology Solutions India Pvt Ltd Recruitment 2021 Bachelor’s in Science/ Commerce/Engineering or equivalent Freshers for ASSOCIATE At Chennai, Tamil Nadu, India.Cognizant Technology Solutions India Pvt Ltd Notification full detailes below.Interested and eligible candidates can Send Your resume.
- Vacancy details:
- Post Name: ASSOCIATE
- Qualification: Bachelor’s in Science/ Commerce/Engineering or equivalent
Job Description: Cognizant Technology Solutions India Pvt Ltd Hiring For ASSOCIATE !
Important Details :
- Location:Chennai, Tamil Nadu, India
- Post of date: 10/11/2021
- Selection Process: The selection will be on the basis of Interview.
Roles and Responsibilities
- Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
- Adherence to customer security and compliance requirements.
- Implementation of approved change requests in line with customer change management process.
- Responsible for incident life cycle following ITIL / BIC frame work as applicable.
- Adherence to customer communication etiquette.
- Ensure stated productivity requirements are met for the engagement.
- Review CSAT feedback and ensure timely implementation of corrective actions.
- Participate in Critsit process to resolve the incident in a timely manner.
- Log and triage incidents.
- Coordinate with resolver groups vendors/carriers.
- Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
- Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
- Contribution to continuous service improvement plans (CSI).
- Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.
- Effective floor Management.
- Continually assess skill level and provide intervention assistance.
- Contribute to and participate proactively in knowledge sharing sessions.
- Encourage team individuals to participate in organization innovation programs.
- Act as a buddy for new hires.
- Makes recommendations on R&R for team / individual achievement.
- Makes recommendations to team lead on team’s performance rating.
- Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.
- Adherence to Organizational policies and processes (including Cognizant’s security policies LP timelines etc).
- Participate in recruitment drives.
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world’s leading companies build stronger businesses.