Cognizant Walk-in Drive 6th Sep for Freshers

Job description

Process Executive:

Domain: ITES/BPO, KPO

Designation: Process Executive – Voice

Educational Background: Minimum Technical Graduate (Btech, Bsc IT,- BSC Com Sci, MCA, Etc.)

PE Experience: 0M to 6M experience in Digital Marketing / ***Certification in DM along with good communication skills

Shifts: Rotational/ Flexibility to work in night shift

Work location: Gurgaon – permanent work from office

Shift: 24*7

Certification: Required if Fresher

Excellent communication skills (written and verbal)

Ability to communicate correctly and clearly with all customers • Excellent documentation skills

Good comprehension skills ability to clearly understand and state the issues customers present

Ability to concentrate follow customers issues without distraction to resolution

Good composition skills ability to compose a grammatically correct, concise, and accurate written response

Work successfully in a team environment as well as independently

Ability to use a desktop computer system

Familiarity with Windows, Microsoft Office & Browsing Internet resources • Excellent typing skills

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

Demonstrates ownership to resolve challenging customer issues, escalating when necessary

Flexible with the working schedule

Ability to approach problems logically and rationally

Action oriented and self-disciplined

Organized and detail-oriented

Resolving Technical complex queries,

Escalation channel to drive solution of B2B queries,

Detect and track App defects and inconsistencies,

Drive continuous improvement through root cause identification and defect elimination

POC – Anjali

Time and Venue

6th September , 10.00 AM – 1.00 PM

Cognizant Gurugram Address: Tower 3, Candor Tech park sec 48 GGN