HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Vacancy details:
- Post Name: Service desk
- Qualification: Any graduate
- Experienced: 0-3 years
- Salary:2.25-3.25 Lacs P.A.
Job Description: Greeting With HCL Technologies Limited !!!!!
Important Details :
- Location: Noida
- Post of date23/05/2023
- Selection Process: The selection will be on the basis of Interview.
- Mode of Interview: Face To Face Interview
- Interview Rounds of Interview: HR
HCLTech is organizing a walk-in recruitment drive on Monday, 29th March’23. Please find the company profile and other relevant details below.
Walk-in drive details
- Date: Monday, 29th March’23
- Hiring SPOC: Samar Bhalla & Saurabh Singh
- Time: 10:00 a.m. to 1:00 p.m.
- Venue: HCL IT CITY, Lucknow
- Address: Gate No. 1, SDC 02 Building, Chak Gajaria Farms, Sultanpur Road, Lucknow.
Position: Service desk
Experience: 0 to 2 years
Location: Candidate should hold a government address proof of Uttar Pradesh only.
Qualification: Any graduate
Marks in class XII: 60% or more
Marks in graduation: 60% or more
Roles & Responsibilities –
- Provide hardware, software or network problem resolutions via telephone, e-mail, or chat for HCLTech s global customers.
- Extend L1/L2 support through ITIL processes.
- To maintain high login Efficiency (Availability) for customers
- To resolve tickets within agreed SLA of ticket volume and time
- Work on ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center, etc.
- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
- Maintain ownership of incidents, ensure status update, and offer resolution according to SLAs.
Skills Required –
- Should have excellent English verbal and written communication skills.
- Should be comfortable with rotational 24/7 shift timing.
- Basic knowledge on MS office.
All the best!
*Applicants who have attended previous recruitment drives and those who are not meeting the eligibility criteria, will not be entertained.
P.S. all relevant COVID-19 safety protocols will be adhered to. Attendees are required to wear a mask, and maintain social distancing guidelines. Candidates are also required to carry their COVID-19 vaccination certificate.
Warm regards,
Team – HCLTech
Supercharging ProgressTM
hcltech.com
