IBM Recruitment July 2020 Any Graduate for Technical Support Associate @ Bangalore, Karnataka, India . Interested candidates may apply online for selection as detailed below.
Important Vacancy details:
- Post Name: Technical Support Associate
- Education: Any Graduate
- Experienced: 0 to 2 years
- Location: Bangalore, Karnataka, India
- Salary NA
- Openings :NA
Job Description: We have requirement for the post of Technical Support Associate in IBM !
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Providing remote Infrastructure support delivery and performing problem cause analysis
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
- Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipating customer needs and effectively addressing concerns related to their issue or resolution
- Providing direct technical assistance to customers via phone, email, and chat.
- Ability to work well in a fast-paced environment
- Awareness of basic networking concepts and technologies.
- Ability to meet a set of defined account agent productivity measurement
- Willingness to work in shifts as needed
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Selection Process: The selection will be on the basis of Interview.
How to Apply : Click here for full details and Apply Online