Role Description
This is a full-time on-site role in customer service for US customers, located in Bengaluru. The primary responsibilities of this role include handling inbound customer queries, resolving customer complaints, maintaining customer accounts, and ensuring customer satisfaction. Additionally, US Customer Service Agents will collaborate with team members to meet or exceed client expectations.
Important Details :
- Post of date:04/11/2023
- Selection Process: The selection will be on the basis of Any Graduation view.
- Department :-Customer Success Associate
- Qualification : diploma
- Experience :– 0 to 5 year(s) of experience
- Location: Bangalore/Bengaluru
- Salary: ₹ 3.25-3.5 Lacs P.A.
Qualifications & Skills
*Applicants must possess a high school diploma, a second-year pre-university certificate (2nd PUC), or hold a recognized three-year diploma from an accredited institution. Graduates from diverse academic backgrounds are welcome to submit their applications.
*Proficiency in English, both in spoken and written form, of an exceptional caliber.
Demonstrated capacity to adeptly navigate and concurrently manage multiple computer software applications.
*Aptitude for functioning effectively within a high-velocity operational milieu, providing customers with solutions that are both lucid and succinct.
*Flexibility in terms of availability, encompassing the capacity to work during shifts that may encompass evenings, night shifts and rotational shifts.
*Adaptability to a work environment structured around performance-oriented objectives and targets.
Job Designation-
US Customer Service Agent
Job Type-
Onsite ( Ecospace Belandur, Bangalore)
Shifts – Rotational Shifts and 5 days Working
Benefits:
Transport: Free transportation with door to door pick up and drop facility round the clock.
Life Insurance and Medical Insurance
Night shift allowance + Incentives
Salary-
Freshers – 25,000 Monthly CTC
Experienced – 29,000 Monthly CTC
Major Skills
Fluent Communication
Enthusiasm to connect
Problem Solving Ability
Interview Rounds
– Pre-Screening Round
– HR Round
– OPs Round
– Versant & Harver Test
All gender types are welcome.
HR Name: Himadri Bhuyan
Email ID: Himadri.Bhuyan2@alorica.com
