Genpact Recruitment September 2020. Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics.
Important Vacancy details:
- Post Name: Technical Associate – L1.5 – Remote Support
- Education: Bachelor’s degree
- Location: India-Gurgaon
- Salary :NA
- Openings :NA
Job Description: We have requirement for the post of Technical Associate – L1.5 – Remote Support in Genpact !
- Providing initial remote technical software & hardware support to clients
- Consistently interacting with customer and supervisors to have the issue solved
- Analyzing problems/situations, understanding problem impact on client business
- Applying problem solving techniques
- Responding to client queries, providing timely resolutions to client issues
- Maintaining the highest client happiness
- Maintaining positive client relationships even in severe situations
- Logging all related activities for each customer query and handling client data securely
- Respond to requests for technical assistance in person, via phone, electronically
- Follow service desk procedures
Selection Process: The selection will be on the basis of Interview.
How to Apply : Click here for full details and Apply Online