Genpact Walk-In Drive 10th March 2023 Any Graduate Freshers & Experience

Job Location: Hyderabad (Work from Office)

In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities:
• Respond to customer queries and customers concern.
• Demonstrates effective, clear and professional written and oral communication.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seek solutions through logical reasoning
• Demonstrates strong problem-solving capabilities and assist customers in case of any issues
• Provide excellent customer service to our customers
• You should be responsible to exhibit a capacity for critical thinking and analysis.
• Responsible for showcasing a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
• Basic knowledge of how digital payments work required.

Qualifications we seek in you-

Minimum qualifications:
• Graduate (Any Discipline)
• Freshers are eligible.
• Fluent in English + Hindi

Preferred qualifications:
• Previous experience in a customer service will be added advantage.
• Effective probing skills and analyzing / understanding skills
• Analytical skills with a customer-centric approach
• You should be able to work on a flexible schedule (including weekend shifts)

Shifts: Flexible to work in any shifts (24*7)