HCL is founded as one of the original tech startups as eight entrepreneurs break the status quo, believing in the potential of computing to transform the decades that come.
Important Details :
- Post of date:04/11/2023
- Selection Process: The selection will be on the basis of Any Graduation view.
- Department :- Customer Success, Service & Operations
- Qualification :Any Graduate
- Experience :– 1 – 5 years
- Location: Noida,Uttar Pradesh
- Salary: 4-5 Lacs P.A.
HCLTech Location-Noida
International Voice Support
Walk In Drive Details:
Contact Person: Navneet Kaur
Address: HCL Technologies Ltd., Noida Sec-60, A-8/9
Time:12.00-3.00PM
Date:6th & 7th Nov,23
Who we are:
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
About the Job:
We are searching for a customer support executive and wants to make a real impact on the DPO. As a Senior executive, you will Responsible for responding to customer inquiries and complaints regarding store operations and products. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English to support customer care. Provides real time expertise and customer service support to clients customers. They are required to meet all performance indicators established as part of the operation and other operational metrics as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, research/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner
- Informs customers about services available and assesses customer needs
- Makes recommendations to customer based on the inquiry and what the company guidelines allow
- Minimize call escalation through effective communication and knowledge of companys policies and procedures
- Complies with schedule adherence and productivity metrics
- Adjust performance based on coaching and quality feedback.
- Adhering to agreed Key Performance Indicators, such as quality standards to maximize customer satisfaction.
EDUCATION/EXPERIENCE – The minimum education requirements are:
- College studies preferred. High school diploma at minimum
- Experience in in a call center, customer service or front office center environment.
The minimum experience requirements are:
- 1-4 years of experience in international call center.
- Knowledge of VOC metrics and quality standards also preferred.
SKILLS AND COMPETENCIES:
- Fluent in English, both written & verbal
- Excellent communication skills, both verbal and written
- Excellent interpersonal skills.
- A demonstrated commitment to high professional ethical standards and a diverse workplace
- Excels at operating in a fast-paced environment
- Ability to look at situations from several points of view
- Persuasive with details and facts.
- High comfort level working in a diverse environment, under pressure to support customers at a world class level service
- Experience in retail support (preferred)
- Voice Customer Service Experience
- Committed to work in a remote environment.
- Responsible in completing assigned tasks.
Why Us:
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Company page – https://www.linkedin.com/company/hcltech/mycompany/
