Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations.
Vacancy details:
- Post Name: Process Associate, Customer service.
- Qualification: Any Graduate
- Experienced:0 t0 4 year(s) of experience
Job Description: Greeting From Genpact !!!!!
Important Details :
- Location: Hyderabad/ Secunderabad,Telangana
- Post of date: 25/08/2023
- Selection Process: The selection will be on the basis of Interview.
- Mode of Interview: Fact to face Interview
- Rounds of Interview: HR
We are inviting applications for the role of Process Associate, Customer service., Customer service.
Genpact Mega Walk-In Drive for Voice/Non Voice on 26th August 2023 (Saturday)
Date: 26th August 2023
Time: 3:30 PM – 5 PM
Venue- F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049
Location: Hyderabad
Shifts: Flexible with any shift
Responsibilities
• Respond to customer queries and customer’s concern
• Making outbound calls to Customers and Employers
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and bring up product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment
Qualifications we seek in you.
Minimum qualifications
• Graduate (Any Discipline)
• Freshers are eligible.
Work location : Hafeezpet(Hyderabad)
Preferred qualifications
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent and Hindi .
• You should be able to work on a flexible schedule (including weekend shift)
Note: Please carry below documents with you:
1. 3 copies of updates resume
2. 3 Passport size photographs
3. Original Aadhar card
4. 2 copies of Aadhar card
5. Pay slip (if applicable)
ABAC
