HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
- Post Name: International Voice Process
- Qualification: Any Graduate
- Experienced: 0 -3 years
- Salary:₹ 2-2.25 Lacs P.A.
Job Description: Greeting With HCL Technologies Limited !!!!!
Important Details :
- Location: Noida, New Delhi, Delhi / NCR
- Post of date:03/04/2023
- Selection Process: The selection will be on the basis of Interview.
- Mode of Interview: Face To Face Interview
- Interview Rounds of Interview: HR
Time and Venue
4th April – 6th April , 11.00 AM – 5.00 PM
A- 8 & 9, Block A, Sector 60, Noida, Uttar Pradesh 201301
Contact – Priyanka Shastri ( 8076024891 )
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.
Work Experience & Qualification criteria:
- Excellent communication skills – both verbal and written – with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Minimum 18 months experience in UK Inbound calling preferably in Banking domain
Roles & Responsibilities
- Answer all inbound queries as per call flow procedure
- Adherence to process to ensure high quality and customer service
- Follow escalation procedures for issues uncontrollable at agent level First call resolution
- Break schedule adherence
- Involvement in motivational activities, implementing feedback given during monitoring sessions
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers
Fresher can also Apply
Contact Person :- Priyanka Shastri (8076024891)