Mphasis Limited Recruitment February 2020 B.Com /B.B.A/B.sc/ B.A /BCA for Technical Support Process @ Pune Interested candidates may walk-in for selection as detailed below
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- Post Name: Technical Support Process
- Qualification: B.Com /B.B.A/B.sc/ B.A /BCA
- Experienced:0 – 1 Years
Job Description:We have requirement for the post of Technical Support Process in Mphasis Limited !
Respond to customer queries via inbound calls within defined SLAs
Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions
Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups.
- Location:Pune
- Opening Date:23-02-2020
Time&Venue:Walkin Interview on 24th February – 28th February from 11 AM onwards Mphasis Ltd, Eon Cluster C: Wing 2, Ground Floor, Kharadi Infrastructure Pvt. Ltd.: SEZ, Plot No. 1, Survey 77, MIDC, Kharadi, Pune – 411014 |
Selection Process: The selection will be on the basis of Interview