Tata Capital Walk In Interview 2022 Any Graduate for Customer Service-Email At Mumbai, Navi Mumbai, Mumbai (All Areas). Tata Capital Notification full details below..Interested and eligible candidates can attend interview on scheduled time and venue.
- Vacancy details:
- Post Name: Customer Service-Email
- Qualification: Any Graduate
- Experienced:01 to 4 years
- Openings:NA
- Salary:NA
Job Description: Tata Capital Hiring For Customer Service-Email !
- Important Details :
- Location: Mumbai, Navi Mumbai, Mumbai (All Areas)
- Post of date:25/04/2022
- Contact –Pushpa Koli (8657416676)
- Selection Process: The selection will be on the basis of Interview.
- Walk In Date:26th to 29th April 2022
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Time :9.30 AM – 5.30 PM
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Venue: I-Think Techno Campus Building | “A” 4th Floor, Off Pokhran Road No 2 | Thane West| Mumbai 400 607 | India
Job description
Skill Set Required-
Sound judgment and decision making
Strong investigation skills
Effective listening skills
Excellent verbal and written communication skills
Demonstrate proficiency in attention to detail
Ability to overcome objections from customer as well within departments
Primary Responsibilities-
Resolve and respond through call & email to customer requests/complaints related to various products and services
Gather and analyze current and historical data from customer records to respond to service requests/complaints
Follow-up with key contacts from other departments to ensure timely resolution of requests/complaints
Meet metric expectations including NPS (Net Promoter Score), Productivity & Quality goals
Appropriately prioritize and organize tasks to meet TAT Adherence
Take control of customers complex request/complaint and provide resolution and response by coordinating with other departments such as Operations, Collections, Sales, Banking, Fraud, Credit & IT
Identify & record root cause of each request/complaint for further analysis
Regular follow-ups with customer & within department for resolution
Meet: Pushpa Koli
Request you to carry below mandatory documents-
- Updated CV
- Aadhar Card
- PAN Card
- Graduation Mark sheet and Certificate
- Post-Graduation Marksheet and Certificate (If any)
- Last 3-month salary slip
- Current organization offer letter/ Appraisal letter with CTC Breakup
- Your Covid-19 Vaccination certificate
About Company:
Tata Capital Limited (“TCL”), the flagship financial services company of the Tata Group, is a subsidiary of Tata Sons Private Limited and is registered with the Reserve Bank of India as a Systemically Important Non-Deposit Accepting Core Investment Company (“CIC”).
