Tata Consultancy Services Ltd Walk In Interview 2022 .Tata Consultancy Services Ltd Notification full details below. Interested and eligible candidates can attend interview on scheduled time and venue. Tata Consultancy Services is an Indian multinational information technology (IT) services and consulting company with its headquarters in Mumbai. It is a part of the Tata Group and operates in 149 locations across 46 countries. In July 2022, it was reported that TCS had crossed 6 lakh or 600,000 Employees worldwide .
Vacancy details:
- Post Name: Remote Desktop Support
- Qualification: Graduate
- Experience :3-7yrs
Greetings from TCS !!!
Important Details :
- Location: Bengaluru, Karnataka, India Hybrid
- Post of date:04/11/2022
- Selection Process: The selection will be on the basis of Interview.
- Mode of Interview: Online
- Interview Rounds of Interview: HR
Roles and Responsibilities
This is an intermediary team between Service Desk and the next-level support teams.
· Perform deeper-level remote desktop troubleshooting.
· Possess deeper technical desktop knowledge than Service Desk agents.
· Calls that are within resolution capabilities of the Level 1.5 team should be warm transferred over by Service Desk.
· Utilize remote control tools in accordance with Manulife’s security policies to diagnose, troubleshoot and train.
· Remote Deskside Support will provide incident and request management support to all End Users.
· Incident handling: including troubleshooting, follows incident management process.
· Service Requests: Any IMAC that does not require a physical presence should be completed by the RDS Team.
· Software application support for Tier 1, 2 and 3 applications both commercial off the shelf and customer developed.
· Installation support for Tier 4 applications.
· Queue management for incident resolution and request fulfillment.
- Support all Manulife office locations but not limited to list in appendix (please refer to appendix). ML has the right to add in managed Manulife office site as needed
If interested please share the details to fn.fathima@tcs.com with subject “Applying for remote desktop support”
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Availability on 6/11/22 for a virtual discussion
 Virtual discussion On 6/11/2022-Submit Resume TO HR Mail){kind=link}