Walk-in || Mega Walkin Drive For International Voice Process-0 – 4 years
Time and Venue
- 5th May – 9th May , 10.30 AM – 12.30 PM
- Tech Mahindra, Phase II, Electronic City, Bengaluru, Doddanagamangala Village, Karnataka – 560100 (View on map)
- Contact – Jaya sree
- Openings: 100
Job description
Requirements:
- Excellent voice communication skills
- Freshers and Experience both are eligible
- Experience in International Voice support will be and added advantage for experience candidates
- Basic computer proficiency
- Working knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
- Typing speed: Minimum 20 WPM with 80% accuracy
- Both-side transportation will be provided
Preferred Competencies
Customer Focus
- Strong customer service orientation
- Ownership mindset to follow up and ensure customer expectations are met
Communication Skills
- Ability to communicate thoughts clearly and in a well-structured manner
- Excellent live writing skills
Customer Interaction Skills
- Friendly, positive, and upbeat approach
- Ability to handle difficult or irate customers effectively
- Capability to set expectations and convey information professionally and positively
Problem-Solving Skills
- Proactively investigates customer needs and takes corrective action
- Effectively solves routine issues by gathering required information
- Applies a systematic approach to problem-solving
Interpersonal Skills
- Maintains a professional and positive demeanor
- Treats others with courtesy and respect
- Adaptable communication style to work effectively with diverse individuals
Key Responsibilities
- Deliver clear, polite, and professional written communication
- Escalate customer issues accurately and appropriately
- Maintain a positive and professional image of the organization
- Adhere to company policies, procedures, and departmental guidelines
- Accurately document contact topics and actions using Amazon tools
- Maintain email handle time while being friendly, informative, and solution-oriented
- Meet productivity and quality benchmarks consistently
- Identify trends, suggest improvements, and proactively seek solutions
- Demonstrate a strong sense of urgency in customer responses
- Perform additional duties as assigned
Note: Please carry your resume and any Govt ID proof with you while coming.