Wipro Ltd Walk-in Interview 2022 Any Graduate for IT Service Desk Executive At Pune . Wipro Ltd Notification full detailed below.Interested and eligible candidates can attend interview on scheduled time and venue.
- Vacancy details:
- Post Name: IT Service Desk Executive
- Qualification: Any Graduate
- Experienced:0 to 1 years
Job Description: Wipro Ltd Hiring For IT Service Desk Executive !
- Important Details :
- Location:Pune
- Contact:Bharati, Payal and Sonali ( 9511293181 )
- Post of date:10/03/2022
- Selection Process: The selection will be on the basis of Interview.
Date & Time:13th March , 9.30 AM – 5.30 PM
Venue:Walk in Drive At Wipro Tech Plot No.31 MIDC, Pune Infotech Park, Ph-2 Hinjewadi, Pune 411 057.
Wipro Ltd is hiring candidates who have completed Graduation and are eligible for the position of IT Support.
We are looking for candidates with excellent verbal and written communication skills
Job description
- IT Service Desk Agent L1
Qualification: Graduation and above (Minimum graduation is mandatory)
Salary structure:- Salary – As per market standards
- Location: Pune
- Interview rounds: Telephonic round, SpeechX (Voice & Accent) assessment.
Language: Proficient in English (Read + Write + Speak)
Equivalent test of spoken and written and technical IT specific knowledge in both and English
Role purpose:
Answer calls and Service Requests from end users and track status and progress to resolution.
Main responsibilities:
Adherence to policies and procedures, closure of open calls after resolution.
Major activities: - Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Routes the enquiries to Resolver Groups as appropriate
- Re-routes misdirected calls
- Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
- Provides status and updates on tickets to authorized users
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
- Makes recommendations for updates to the KB database
- Note: We don’t charge any amount for hiring, be aware from any such activity and we will be not responsible for such activity.
About
Wipro Ltd Limited is an Indian multinational information technology company that provides business consulting, information technology and outsourcing services. The company was founded in Pune and is headquartered in Bangalore.
